Your Privacy Is Our Responsibility
This policy explains in detail how your personal information is collected, stored, and kept secure on the 35bat platform.
Last Updated: 2026
Introduction & Scope
35bat ("we", "us", or "the platform") operates an online betting and casino service for users in Bangladesh. When you use the 35bat website, app, or any related services, you agree to the terms of this privacy policy.
This policy explains what types of information we collect, why we collect it, how we use it, and when we may share it with third parties. This policy applies to all registered members, visitors, and app users.
If you have any questions about this policy, please contact our support team directly: [email protected]
What Information We Collect
35bat may collect your information in various ways. The categories of information collected are described below:
2.1 Information You Provide Directly
During account registration, transactions, or support requests, you directly provide the following information:
- Full name and date of birth
- Mobile number and email address
- National ID card or other identity verification documents
- Financial details required for bKash, Nagad, Rocket, Upay, or bank transfers
- Your messages and conversations when contacting us via live chat or email
2.2 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Browsing history on the site — pages visited, session duration
- Login times, gaming history, and betting details
- Cookie and local storage data
2.3 Information Received from Third Parties
In some cases we may receive information through identity verification service providers or payment processors, which helps ensure the security of your account and the accuracy of transactions.
Purpose of Data Use
35bat uses collected information only for the following legitimate purposes:
- To create, verify, and manage accounts
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfers
- To prevent fraud, money laundering, and unauthorized access
- To verify your age and identity — the platform is for users aged 21 and above only
- To improve platform performance and resolve technical issues
- To provide 24/7 customer support in Bengali and English
- To monitor responsible gaming and identify at-risk behavior
- To send relevant promotional information — where you have given consent
We never sell your information to third parties or use it for unlawful purposes.
Sharing & Disclosure of Information
35bat may share your information with the following parties in specific circumstances:
4.1 Service Provider Partners
We work with trusted providers for payment processing, identity verification, and technology infrastructure management. These parties receive only the information necessary to carry out their specific functions and are bound by strict confidentiality agreements.
4.2 Legal Obligations
We may be required to disclose information in response to a court order, government investigation, or legal obligation. In such cases we will disclose only the minimum information legally required.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, your information may pass to the new entity. In such cases we will ensure equivalent protections under this policy and will notify you.
4.4 What We Never Do
- Your personal information is never sold to advertisers
- Your financial details are not shared with unauthorized third parties
- Your information is not used for identity theft or fraudulent activities
Data Protection & Security Measures
35bat uses industry-standard security technology to protect your information:
All data transfers are encrypted with SSL/TLS technology, so third parties cannot read your information.
Your passwords and sensitive financial information are stored in encrypted format.
Only authorized staff can access specific data on a need-to-know basis.
Our systems are monitored 24/7 to detect suspicious activity.
While we strive to maintain the highest level of security, no internet-based system is entirely risk-free. Use a strong password for your account and never share it with anyone.
Cookies & Tracking Technologies
35bat uses cookies and similar technologies on the platform to help improve your experience.
6.1 Types of Cookies
- Essential Cookies: Essential for maintaining login status and ensuring security.
- Functional Cookies: Remember your preferred language and account settings.
- Analytics Cookies: Used to understand site usage — which pages are viewed most and where issues occur.
6.2 Cookie Controls
Cookies can be managed through your browser settings. However, disabling essential cookies may prevent some core platform functions — such as login or payment — from working properly.
Data Retention Period
35bat retains your information only for as long as necessary or as required by legal obligations:
- Active Accounts: All relevant information is retained for as long as the account remains active.
- Closed Accounts: Financial transaction records may be retained for a specified period after account closure due to legal requirements.
- Marketing Data: Processing stops immediately upon withdrawal of your consent.
- Log Files: Technical logs are generally deleted automatically after a limited period.
Your Rights
As a 35bat user, you have the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations apply.
- Right to Object: You may object to the use of your information for specific purposes.
- Withdrawal of Consent: You may withdraw consent previously given for marketing communications at any time.
- Data Portability: In some cases you may request your information in a structured, machine-readable format.
To exercise these rights, contact our support team: [email protected] — we provide assistance in Bengali and English 24/7.
Protection of Minors
35bat is strictly for users aged 21 and above. We do not intentionally collect information from minors. If we become aware that information has been collected from a minor, we will delete it immediately and close the associated account.
Parents or legal guardians who believe their child has registered on the platform should contact us immediately at [email protected].
International Data Transfers
35bat primarily serves users in Bangladesh. However, due to technology infrastructure or service providers, your information may be stored on servers located in other countries.
In such cases we ensure that adequate data protection measures are in place in the destination country and that any international transfer is completed under contractual safeguards. Your information will never be passed to third parties without protection.
Changes to This Policy
This privacy policy may need to be updated from time to time. When changes are made:
- The last updated date on this page will be revised
- For significant changes, you will be notified via your registered email or through live chat
- Continued use of the platform after changes are made will be considered acceptance of the updated policy
We recommend reviewing this page regularly so you stay informed about the latest policy.
Contact & Complaints
For any questions, concerns, or complaints related to this privacy policy, please get in touch with us. The 35bat support team is available 24/7 in Bengali and English:
Use live chat on the platform for direct 24/7 support.
[email protected]
After you submit a privacy-related complaint, we will respond as soon as possible. Our goal is to resolve every complaint with care and full transparency.